Troubleshooting PDF Upload Issues and Chat Thread Errors

If you're experiencing issues with PDF uploads or chat threads becoming unresponsive, here are the most common causes and solutions.

Common PDF Upload Issues

File Size Limits

PDFs must be under 10MB to upload successfully. If your file is larger, compress it before uploading.

Filename Requirements

PDF filenames can only contain:

• Alphanumeric characters

• Whitespace characters (but not consecutive spaces)

• Hyphens

• Parentheses

• Square brackets

If your filename contains special characters like underscores, symbols, or consecutive spaces, rename the file before uploading.

When Chat Threads Stop Working

If you encounter error messages like "An error occurred" or your chat thread becomes blank or unresponsive, this is typically caused by:

Long Thread Length

Very long chat threads can sometimes cause processing issues. If you've been working in the same thread for an extended period, the system may have trouble handling the accumulated conversation history.

Invalid File Uploads

Uploading files with invalid filenames or certain file characteristics can cause the entire thread to become inaccessible.

Solutions

Start a New Thread

The most reliable solution is to start a new chat thread. This resolves most issues related to:

• Thread length limits

• File upload errors

• Processing timeouts

For Output Token Limits

If you encounter output token limits during responses:

1. Break up your tasks into smaller, more specific steps

2. Type "continue" to have the system pick up where it left off

Best Practices

• Periodically start new threads for long conversations

• Ensure PDF filenames follow the naming requirements

• Keep individual PDFs under 10MB

• If a thread becomes unresponsive, try refreshing first, then start a new thread

If you continue experiencing issues after trying these solutions, the problem may resolve automatically as our team works on backend fixes, or you can contact support for assistance.