Troubleshooting Missing Emails in Lightfield

Last updated: April 29, 2026

If you notice that emails aren't appearing in your Lightfield CRM, there are several common causes and solutions to help resolve this issue.

This guide will help you:

  • Identify why emails might be missing from your CRM

  • Verify your email account is properly connected

  • Check for common blocklist issues

  • Understand when to contact support for reprocessing

Check Your Email Blocklist

The most common reason emails don't appear in Lightfield is because an email address in the BCC field is on your blocklist. This often happens with email tracking services like HubSpot that automatically add BCC addresses to your emails.

To check your blocklist, go to your Mail and Calendar settings and look under "Do not track" for any blocked BCC addresses. If you find addresses that shouldn't be blocked, remove them from the list.

Verify Your Email Account Connection

Another common cause of missing emails is a disconnected email account. If your email account becomes disconnected from Lightfield, new emails will stop syncing to your CRM until you reconnect it.

Note: Lightfield sends a notification email when your account is disconnected. Check your inbox for any disconnection notices.

  1. Go to your Mail and Calendar settings

  2. Verify that your email account shows as connected

  3. If disconnected, follow the prompts to reconnect your account

Once reconnected, your emails should begin syncing again automatically.

Common Questions

Will emails appear automatically after I remove an address from the blocklist?

Yes, once you remove a blocked address, the previously blocked emails should appear in your CRM automatically. The system will reprocess and display the missing emails.

What should I do if emails are still missing after checking the blocklist?

If emails are still missing and there are no blocklist issues, contact support with specific examples including the sender, recipient, and subject line. The support team can run reprocessing on your connected accounts to recover missing emails.

Why do I see the "last interacted" date updated but not the actual email?

This can happen when emails are forwarded between different email addresses or when there are sync delays. The interaction is registered but the email content may take time to appear. If this persists, contact support for assistance.