Adding multiple email addresses to a contact

You can now add multiple email addresses to a single contact in your CRM. This feature helps you track all communication channels for a contact without creating duplicate entries.

How to add a second email address

To add an additional email address to an existing contact:

1. Navigate to the contact's profile page

2. Look for the email section and select the option to add a second email

3. Enter the additional email address

4. Save the changes

Troubleshooting email addition errors

If you encounter an error when trying to add a second email address, it's likely because that email is already associated with another contact in your system.

To resolve this issue:

1. Find the duplicate contact that has the email address you're trying to add

2. Delete that duplicate contact

3. Permanently delete it from the trash (admin permissions required)

4. Try adding the email address again

Note: The error message may incorrectly indicate a format issue when the actual problem is a duplicate email address. This will be improved in future updates.

Working with personal email addresses

For prospects who use personal email addresses not linked to their work domain, you can manually create an account with the personal email address. Once created, relevant meetings and emails will automatically be captured and associated with that contact.