How to Cancel Your Subscription and Request a Refund

Last updated: March 13, 2026

If you need to cancel your Lightfield subscription and request a refund for recent charges, our support team can help you quickly resolve this.

This guide will help you:

  • Cancel your subscription to prevent future charges

  • Request a refund for recent payments

  • Understand the refund timeline

How to Cancel and Request a Refund

To cancel your subscription and request a refund, simply email our support team at support@lightfield.app with your cancellation request. Include your receipt number or invoice number if you have it available.

Our team will process both your cancellation and refund request together, so you don't need to make separate requests.

Common Questions

How long does it take to receive my refund?

Refunds typically appear on your statement within 5-10 business days after we process your request.

I thought I already cancelled but got charged again. What happened?

Sometimes cancellations don't process correctly or there may be a delay in the system. Contact our support team immediately and we'll cancel your subscription and refund any charges that occurred after your intended cancellation date.

Can I get a refund if I haven't been using the platform?

Yes, our team can review your usage and provide refunds for periods when the platform wasn't being used, even for multiple months of non-usage.